Refund Policy

At Rugxara, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our refund policy below:

1. Eligibility for Refunds:

   • Refunds are available for items returned within 30 days of delivery.

   • Items must be unused, in their original condition, and in the original packaging.

2. How to Initiate a Return:

   • Contact our customer support team at [service@rugxara.com] to request a return authorization.

   • Once approved, you will receive instructions on how to return your item(s).

3. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Processing Refunds:

   • Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days.

   • Refunds will be issued to the original payment method used for the purchase.

5. Non-Refundable Items:

   • Custom or personalized items are not eligible for refunds unless they are defective or damaged.

   • Final sale items are not eligible for returns or refunds.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately at [service@rugxara.com]. We will gladly replace the item or issue a full refund, including return shipping costs.

7. Late or Missing Refunds:

   • If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact us for assistance.

For any questions or concerns about our refund policy, please reach out to our customer support team at [service@rugxara.com].

Thank you for choosing Rugxara – your satisfaction is our priority!